[Resolved] Unable to upload Trusted Pro theme – file too large

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  • This topic has 4 replies, 2 voices, and was last updated 5 years ago by Andy.
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  • April 17, 2019 at 5:46 am #7164
    Anita McLean
    Participant

    Attempting to upload the trusted pro theme, indicates zip file too large. Any suggestions please?

    April 17, 2019 at 8:11 am #7165
    Anita McLean
    Participant

    “The uploaded file exceeds the upload_max_filesize directive in php.ini.”

    April 17, 2019 at 8:25 am #7167
    Andy
    Keymaster

    This is due to your web host setting the maximum file upload size in PHP to a low value. It could be that it is set at a maximum of 2MB as the Trusted Pro theme is 2.1MB.

    The first step is to ask your hosting company if this can be raised.
    If you ask your web host and they say this cannot be done, please reply here and let us know and we’ll look into other ways to get around this limit.

    April 17, 2019 at 9:37 am #7168
    Anita McLean
    Participant

    Hello, thank you for the suggestion, the host has increased capacity and I have now upload the theme. Much appreciation.

    A

    April 17, 2019 at 10:30 am #7169
    Andy
    Keymaster

    That’s great 🙂
    Thank you for letting us know.

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