Home Forums Trusted Pro Customize Link Showing a 404 Not Found Page

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  • This topic has 2 replies, 3 voices, and was last updated 1 year ago by Andy.
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  • #16360
    solveforce
    Participant

    /wp-admin/customize.php

    404 Error
    Oops! That page can’t be found.

    I reinstalled the template as well.

    Please advise.

    #16362
    Yazmin
    Keymaster

    Hi, the issue you describe is not a theme issue.

    The first thing to check is to see if one of your plugins is causing the problem.

    It is recommended to temporarily deactivate all your active plugins, and then check to see if the customizer works properly.
    If it is now OK, then reactivate your plugins one at a time, checking the customizer link after every single plugin reactivation.
    When you find the customizer link is again not working, this will show you which plugin, if any, is causing the problem.
    It’s an important step to take to either find the cause or to rule out any plugin issue.

    Let me know how it goes.

    #16364
    Andy
    Keymaster

    Hi solveforce, I can see that you have decided to continue this support query via email, so I’ll go ahead and mark this as resolved and close this topic to new replies.

    PS for anyone reading this, the Gravity Forms plugin appears to be the cause of the customizer 404 error.

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