Do you have the newest version of Trusted Pro? (currently version 1.3)
Do you have the newest version of WooCommerce? (currently version 3.5.0)
If not, please update both to latest versions.
If yes, please navigate to ‘WooCommerce’ > ‘Status’ and let me know the information presented under the ‘Theme’ and ‘Templates’ headings. It should look like in this attached image
