Home Forums Trusted Issue with Mobile Menu

This topic contains 3 replies, has 2 voices, and was last updated by  Moor208 2 months, 3 weeks ago.

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  • #4716

    Moor208
    Participant

    Beautiful theme!! absolutely love it!

     

    I have two problem. When i’m viewing the site from my phone (Galaxy Note5)

    The mobile menu icon to open it is off the screen. I attached a photo, hope it helps.

    Also, is it possible to change the header image size that’s displayed on the website? the height of it is just too much…

     

    Thanks for any help

    #4725

    Andy
    Keymaster

    Hi, it is the same when I view your site on an Android phone.

    Looking at the source code of your site, there are some HTML markup errors which I suspect is caused by a third-party plugin being poorly coded or incorrectly set up.
    See the red code in the screenshots below.

    To narrow down the issue and rule in/out a plugin problem, I would recommend that you temporarily disable all active plugins (except WooCommerce) and see if the problem goes away.

    If the issue disappears after disabling plugins, then re-activate your plugins on-by-one, checking each time to see if the problem re-appears. This will tell you which plugin (if any) is causing the problem.


    #4727

    Andy
    Keymaster

    Done some more looking at your site, and I think it may be related to the pop-up box that you have the count down timer asking for an email sign-up.

    I cannot seem to close the pop-up on mobile, so I let the timer run down and then refreshed the page and the problem with the mobile menu went away, so while I cannot be 100% sure that it is the pop-up that is causing the problem, that would be the first thing I would look at.

    #4798

    Moor208
    Participant

    Thank you for the reply! and sorry for my late reply.

     

    I think I figured out the problem. I checked all the plugins and found it to be a “Facebook Like Button”  plugin.

    Thanks a lot!

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