Problem updating

[Laurie]

I received this message while trying to update the theme.

An error occurred while updating Trusted Pro: Could not copy file. trusted-pro/functions/meta-box/css/jqueryui/jquery-ui-timepicker-addon.min.css

Please help me.  Thanks,

Laurie

[Andy]

This is not an error we have come across before, so thanks for letting us know about this.

Did you try a second attempt to update the theme? Or do you see this error every time you try to update?

It may have been a temporary connectivity problem so it could be worth trying again just in case.

[Laurie]

That’s what I thought, so I tried it a couple of times on different days, but keep getting the same error. It started a week or so ago.  I think this is the second update since the problem started.  I have Trusted Pro installed on several other websites and have not had this issue, yet.

[Andy]

You could do a manual update to the latest version, just as you would have done when you first installed Trusted Pro

1. download the latest version of Trusted Pro from within your account here
2. switch to a different theme, say Twenty Seventeen
3. delete Trusted Pro – all your theme customizations and settings for Trusted Pro will remain intact in the database
4. install and activate Trusted Pro from the file you downloaded at step 1.

[Laurie]

Thank you, that fixed the issue and I was able to update.

[Author]

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