Page sidebar layout options

[Ivette Palomo]

Greetings,

Since updating my Exo my new pages do not have the sidebar layout options.  Please advise.

Thank you.

Ivette

• This topic was modified 6 years, 11 months ago by Andy. Reason: wrong title

[Andy]

Hello Ivette,

The first thing to check is make sure that you have Sidebar Layout active in the Screen Options of the page editor. See the screenshot below.

[Ivette Palomo]

Greetings Andy,

Thank you for your response.  The sidebar layout option is not available in the screen option section.

Please advise.

Ivette

[Andy]

Can you let me know which version of WordPress you are running? Is it the latest version 4.9.4?

Also, please let me know the current active plugins on your site?

[Andy]

Can you also please let me know exactly which options are displayed when you click the ‘Screen Options’ tab.

[Ivette Palomo]

Andy, again, thank you.

As per your request, below are the options available, and the bold ones are checked –

Page Attributes

Featured Image

Header

Client Logos Section

Title or Full Screen Slider/Hero

Slider/Hero Section

Excerpt

Custom Fields

Slug

Author

Custom CSS

Layout 2 columns

Additional Settings

I do not actually use all of the plugins that follow but they are active –

Column Shortcodes

Disable Comments

Elementor

jQuery Updater

MailPoet 2

NM Contact Forms

Parallax Scroll by Adamrob.co.uk

Photo Gallery

Portfolio Gallery

Regenerate Thumbnails

SiteOrigin Widgets Bundle

SiteOrigin Widgets by CodeLights

WooCommerce

WooCommerce Checkout Manager

WooCommerce Colors

WooCommerce Continue Shopping

Ivette

 

[Andy]

Thanks. I noticed that ‘Discussion’ is also missing from your screen options. Is this because of the Disable Comments plugin?

Could you please temporarily disable all active plugins (except WooCommerce) and see if the Sidebar Layout option is there.

If it is, then reactivate the plugins one-by-one, checking each time that you can still see the Sidebar Layout option. If and when the problem reappears, this will tell us which plugin, if any, is causing the conflict.

[Ivette Palomo]

Thank you Andy.  I will let you know how it goes.

Ivette

[Ivette Palomo]

Greetings Andy,

I disabled all the plugins except woocommerce.  The discussion option appeared and its appearance is linked to the Disable Comments function as you thought, but the sidebar layout option never appeared.  I copied them below and bolded the ones that are checked.

Page Attributes

Featured Image

Header

Client Logos Section

Title or Full Screen Slider/Hero

Slider/Hero Section

Excerpt

Custom Fields

Discussion

Slug

Author

Custom CSS

Layout 2 columns

Enable full-height editor and distraction-free functionality.

Ivette

[Andy]

Hi Ivette,

I have sent you an email with a request for some more information to help us with this issue.

[Andy]

Hi Ivette,

Sometimes a new page did not have the sidebar layout option until it had been either published or saved as a draft.

This has now been fixed in the latest version (1.4.6) of Exoplanet Pro, so the sidebar layout option should always be there when adding a new page.

[Author]

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