Home Forums Exoplanet Pro Page sidebar layout options

This topic contains 10 replies, has 2 voices, and was last updated by  Andy 5 months ago.

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  • #3456

    Ivette Palomo
    Participant

    Greetings,

    Since updating my Exo my new pages do not have the sidebar layout options.  Please advise.

    Thank you.

    Ivette

    • This topic was modified 7 months, 1 week ago by  Andy. Reason: wrong title
    #3457

    Andy
    Keymaster

    Hello Ivette,

    The first thing to check is make sure that you have Sidebar Layout active in the Screen Options of the page editor. See the screenshot below.

    #4099

    Ivette Palomo
    Participant

    Greetings Andy,

    Thank you for your response.  The sidebar layout option is not available in the screen option section.

    Please advise.

    Ivette

    #4101

    Andy
    Keymaster

    Can you let me know which version of WordPress you are running? Is it the latest version 4.9.4?

    Also, please let me know the current active plugins on your site?

    #4103

    Andy
    Keymaster

    Can you also please let me know exactly which options are displayed when you click the ‘Screen Options’ tab.

    #4107

    Ivette Palomo
    Participant

    Andy, again, thank you.

    As per your request, below are the options available, and the bold ones are checked –

    Page Attributes

    Featured Image

    Header

    Client Logos Section

    Title or Full Screen Slider/Hero

    Slider/Hero Section

    Excerpt

    Custom Fields

    Slug

    Author

    Custom CSS

    Layout 2 columns

    Additional Settings

    I do not actually use all of the plugins that follow but they are active –

    Column Shortcodes

    Disable Comments

    Elementor

    jQuery Updater

    MailPoet 2

    NM Contact Forms

    Parallax Scroll by Adamrob.co.uk

    Photo Gallery

    Portfolio Gallery

    Regenerate Thumbnails

    SiteOrigin Widgets Bundle

    SiteOrigin Widgets by CodeLights

    WooCommerce

    WooCommerce Checkout Manager

    WooCommerce Colors

    WooCommerce Continue Shopping

    Ivette

     

    #4113

    Andy
    Keymaster

    Thanks. I noticed that ‘Discussion’ is also missing from your screen options. Is this because of the Disable Comments plugin?

    Could you please temporarily disable all active plugins (except WooCommerce) and see if the Sidebar Layout option is there.

    If it is, then reactivate the plugins one-by-one, checking each time that you can still see the Sidebar Layout option. If and when the problem reappears, this will tell us which plugin, if any, is causing the conflict.

    #4130

    Ivette Palomo
    Participant

    Thank you Andy.  I will let you know how it goes.

    Ivette

    #4132

    Ivette Palomo
    Participant

    Greetings Andy,

    I disabled all the plugins except woocommerce.  The discussion option appeared and its appearance is linked to the Disable Comments function as you thought, but the sidebar layout option never appeared.  I copied them below and bolded the ones that are checked.

    Page Attributes

    Featured Image

    Header

    Client Logos Section

    Title or Full Screen Slider/Hero

    Slider/Hero Section

    Excerpt

    Custom Fields

    Discussion

    Slug

    Author

    Custom CSS

    Layout 2 columns

    Enable full-height editor and distraction-free functionality.

    Ivette

    #4133

    Andy
    Keymaster

    Hi Ivette,

    I have sent you an email with a request for some more information to help us with this issue.

    #4168

    Andy
    Keymaster

    Hi Ivette,

    Sometimes a new page did not have the sidebar layout option until it had been either published or saved as a draft.

    This has now been fixed in the latest version (1.4.6) of Exoplanet Pro, so the sidebar layout option should always be there when adding a new page.

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