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Viewing 15 posts - 1 through 15 (of 1,030 total)
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  • in reply to: Where do I ask questions about the Hansen theme? #14848
    Andy
    Keymaster

    On the Hansen theme page there is a button which will take you to the wordpress.org support forum for the Hansen theme, where we are happy to give help or answer any questions you have about the theme.

    Here is the direct link: https://wordpress.org/support/theme/hansen/

    in reply to: I have the following problem #14822
    Andy
    Keymaster

    Hello Melanie,

    Please update the theme to the latest version 1.9.4, and this error should be fixed.

    in reply to: Remove privacy policy link from footer #14801
    Andy
    Keymaster

    @karmanikeyahoo-gr this answer is for the Cordero Pro theme, but you have the Trusted Pro theme which does not have the automatic privacy policy link.

    The JSON error sounds like a plugin error unrelated to this issue, as this is not part of the theme.

    I would recommend that you deactivate your plugins, and see if the error has disappeared.
    If the error has gone, then reactivate your plugins one at a time until the error reappears. This will show you which plugin, if any, is causing the error.

    in reply to: Changing size of site logo (image at top) #14750
    Andy
    Keymaster

    Your logo image is 500×195 so it will never display larger than those dimensions.

    I can see on your site you have already added some custom CSS to give the logo a maximum display width of 283px.

    Yes you can use a percentage instead, example:

    .custom-logo {
        max-width: 50%;
    }

    One thing to note is that using percentage will give the image a maximum width of the available area in which it sits.
    So for example, the width of the inner container of the header is say 980px, then using max-width: 50% would display the logo at 490px width. This is 50% of the 980px container, not 50% of the 500px wide image.

    So it may make more sense in some instances to use a pixel value instead, example:

    .custom-logo {
        max-width: 283px;
    }
    in reply to: How do I make changes to images on home page, #14718
    Andy
    Keymaster

    The header image you mention is the site-wide header image.

    The homepage additionally also has the ‘Homepage Slider/Hero Section’ which is a widget area. When this widget area is empty, the homepage will display the header image. If this widget area contains at least 1 widget, then those widgets are displayed instead of the site-wide header image.

    This is accessed in the ‘Widgets’ area of your dashboard.
    either ‘Appearance’ > ‘Widgets’ > ‘Homepage Slider/Hero Section’
    or ‘Appearance’ > ‘Customize’ > ‘Widgets’ > ‘Homepage Slider/Hero Section’

    If you are using WordPress version 5.7 or less, you can add an ‘Image’ widget to populate this widget area. When you add more than 1 image widget, these are automatically displayed as a slider.

    If you are using the latest WordPress version 5.8+, widgets are now replaced with blocks. In this case the older “legacy widgets” will still work, but you can now use the “Cover” block instead of the older image widget. The cover block is a background image with your own content/text overlaid over the image.
    As in the old version when you add more than 1 cover block, these are automatically displayed as a slider.

    in reply to: Menu missing on mobile website #14705
    Andy
    Keymaster

    You may also want to make the mobile menu button white, as it is currently quite difficult to pick out against the dark background.

    In this case you can add this Additional CSS:

    .toggle-nav {
        color: #fff;
    }
    in reply to: Menu missing on mobile website #14704
    Andy
    Keymaster

    I can see on your website you have added your own custom CSS (‘Appearance’ > ‘Customize’ > ‘Additional CSS’) to make the main menu items white color, but this doesn’t take into account the white background of the mobile menu, so it is appearing as white text on a white background.

    This is your current custom CSS:

    #site-navigation a {
        color: #FFFFFF;
    }

    Replace it with this CSS instead to target only larger screens, so the mobile menu will be unaffected:

    @media (min-width: 1025px) {
        #site-navigation a {
            color: #FFFFFF;
        }
    }
    in reply to: Numbers On the Home Page #14694
    Andy
    Keymaster

    The first time of reinstalling the theme likely fixed it. You may have been seeing the site from your browser cache with the unwanted numbers still in the cache.

    Your site modifications are saved in the database so are not affected when reinstalling the theme.

    Glad to hear the issue is fixed.

    in reply to: Numbers On the Home Page #14688
    Andy
    Keymaster

    Okay, let’s see if any of the theme’s files on your website have been modified.

    Download the Cordero Pro theme from your account and save to your computer.

    In your site admin dashboard, go to ‘Appearance’ > ‘Themes’ > ‘Add New’ > ‘Upload Theme’ and install the theme from the file you saved on your computer.

    You will see a message “Destination folder already exists” and “This theme is already installed“.
    Click the ‘Replace current with upload’ button.
    This is OK as you will be replacing the theme on your site with the theme from us, so any modified Cordero Pro files will be replaced with the correct unmodified Cordero Pro files.

    After re-installing the theme, check the front-end of your site to see if the unwanted text is now gone. If it is still there please let me know.

    in reply to: Numbers On the Home Page #14679
    Andy
    Keymaster

    Looking at your site, I can see this “123” on every page and every post.
    Sometimes it appears to the right of the post/page title.

    This is not part of the theme, but it looks like either the theme has been modified, or a third-party plugin is injecting this into the markup right before the main content area.
    Additionally the home page has a hidden link to an online pharmacy, in the same area as the “123” text, so this makes me think that there is possibly a plugin with a security issue installed on your site.

    I would recommend that you deactivate your currently active plugins, and then see if this “123” text has disappeared.
    If it is no longer present, then re-activate your plugins one at a time, checking the front-end of the site each time until the problem reappears. This will tell you which plugin, if any, is the cause of this issue.
    It is important to take this step to first rule out the possibility of a plugin adding this unwanted text. It is a process of elimination.

    If this process does not fix the issue, please let me know and we can look into next steps to find the cause.

    in reply to: Remove privacy policy link from footer #14653
    Andy
    Keymaster

    Hi Federica,

    The privacy policy link is only displayed in the footer when you have set a page as your defined privacy policy page, and have not set a navigation menu in the ‘Footer Menu’ location.

    If you assign a menu to the ‘Footer Menu’ location, the privacy policy link will be replaced by the menu.

    So, if you don’t want a default privacy policy link nor a footer menu, you can create an empty menu and assign it to the ‘Footer Menu’ location, and this area will then be empty.

    in reply to: Tablet And Mobile Views #14594
    Andy
    Keymaster

    To make the person in the image appear centered when the screen goes narrower, please try this Additional CSS:

    .home .slide-count1 {
        background-position: 83% center;
    }
    in reply to: Tablet And Mobile Views #14593
    Andy
    Keymaster

    It looks like you have added your own custom CSS:

    .slide-caption {
        width: 1800px;
        margin-left: -650px;
    }

    This is making the slide text area a fixed size and position, so it doesn’t resize to smaller screens.

    I would recommend you to try something like this instead:

    .slide-caption {
        width: 100%;
        margin-left: -50%;
    }
    in reply to: Tablet And Mobile Views #14590
    Andy
    Keymaster

    Can you please let me know the URL of your site, and I’ll be able to take a look and advise further.

    Thanks.

    in reply to: Video background consuming excessive data #14576
    Andy
    Keymaster

    No, the video does not reload on every loop.

    A typical page may be somewhere around 70kB, so adding a 7MB (7,000kB) video, I would expect to see a 100x increase in bandwidth for that page. Considerably more than 10x.

    Of course if your page without the video is around 700kB, that would explain the relatively low 10x increase in bandwidth.

Viewing 15 posts - 1 through 15 (of 1,030 total)