Andy

[Andy]

It should only display the excerpt of each related post, in the same way an excerpt is displayed for each post in the posts archives (blog home, category pages etc).

So we can narrow down the issue, would you be able to provide us some more information…

Have you modified the theme in any way?
I ask this because it looks like you may have modified the footer.php file and I cannot see any reference to a child theme in your source code. It is always recommended to make changes in a child theme and not to change the main theme files directly.

Can you please let me know all of the active plugins on the site?
It may be that a plugin is generating excerpts for the current page/post in place of the correct excerpt for other pages/posts on the same page. Would need to know which plugins are active to rule this out.

[Andy]

Hi Chris

Is it just the homepage that is showing this issue?

We changed the way the page content is displayed on the homepage to make the different sections sortable. Basically you can now re-order the sections into any order.

This new option shouldn’t have removed the page content if you weren’t using any of the other homepage sections but it is the first thing to check.

In the customizer go to Homepage Sections and select the checkbox for the option to display the Page Content. Then check the homepage to see if the content is displayed.

If that fails please let me know.

[Andy]

The latest version of the theme now has the option to open the link in a new tab/window. Select this with the option below the ‘Link’ field.

[Andy]

Sorry to say that Instagram does not allow direct sharing like this. They only let you share by adding the link from within an Instagram profile in their app/website.

We have added Tumblr, Reddit, Telegram and Skype options though.

[Andy]

Oops… that’s slightly embarrassing because I thought Instagram was already one of the options.

I’ll get it added ASAP and put out the update with the new window link for the featured services also.

[Andy]

It looks like you have made some modifications to the theme, as our Retail theme does not contain a file named “features.php”. It is also possible that custom code in your child theme is conflicting with it.

Have you tried deleting the Retail theme and then re-installing it using the version available either from our site or wordpress.org?

[Andy]

At the moment, sorry it’s not possible but I’ll see if we can add that option in the next update.

In the meantime, you could leave the link option empty and write a link somewhere within the Sub-Title Text area, as you can use HTML markup in that section.

[Andy]

Hi Jay,

We have issued a fix for this issue. Please update the theme to version 1.9.2

[Andy]

Update: WooCommerce version 3.8.0 has just released with a fix for this issue, so you can remove the custom CSS if you update WooCommerce to the latest version.

[Andy]

The Retail theme is already up-to-date with the content-single-product.php as that is the only WooCommerce template override in the theme.

Please look at the file paths where they reference retail-child. Our basic Retail Child theme does not contain any template overrides, so those files must have been added by yourself to your own child theme. You will need to update these yourself.

[Andy]

That’s great. Thanks for letting us know.

The issue is that the WooCommerce plugin loads the …/plugins/woocommerce/assets/css/photoswipe/photoswipe.css stylesheet which contains this rule:

.pswp img {
    max-width: none;
}

and then afterwards the …/plugins/woocommerce/assets/css/woocommerce-layout.css stylesheet which contains this rule:

.woocommerce img,
.woocommerce-page img {
    height: auto;
    max-width: 100%;
}

so the max-width: 100% is overriding the correct CSS rule. The zoomed image can be more than 100% wider than it’s container, so this is sometimes restricting the image width.

I don’t like using !important unless absolutely necessary so it should work without it. The custom CSS is loaded after woocommerce-layout.css so will reset the max-width to how it should be.

.pswp img {
    max-width: none;
}

[Andy]

Although we cannot recreate the same problem that you are seeing, I think it may be a CSS conflict between the main WooCommerce stylesheet and WooCommerce’s photoswipe stylesheet that is causing the problem that you are seeing.

Could you please try adding this CSS code to ‘Customize’ > ‘Additional CSS’:

.pswp img {
    max-width: none !important;
}

Let me know if that fixes the issue.

[Andy]

It works okay without any problems when I view your website and also our demo is okay too.

We need to find out if this is an issue with WooCommerce or with our theme, so this is why I asked if you could look at our other theme demos to see if you see the same problem.

Could you also please look at the demo for the WooCommerce Storefront theme, to see if you have the same issue? Link here: https://themes.woocommerce.com/storefront/product/lowepro-slingshot-edge-250-aw/

[Andy]

We do not see any error. It looks normal when we view your site on a smartphone (and desktop is also okay). Tested with android and iphone.

See screenshot:

Could you please view our other theme’s demo to see if you see the same problem also?
Demo links:
Trusted
Azuma

[Andy]

Hi Adri, sorry about that. Please try again as it should be working now.

[Author]

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